Refund policy

Return & Refund Policy

At Auroni, each product is made to order through our print-on-demand production partner. Because all items are custom-made specifically for each customer, we do not accept returns or exchanges for incorrect size selection, change of mind, or buyer's remorse.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of receiving your order.

To process your claim, please provide:

Your order number
A description of the issue
Clear photos showing the defect or incorrect item

Once reviewed, we will offer a replacement or refund at no additional cost.

Size Issues

Please review the sizing chart carefully before placing your order. We cannot offer refunds or exchanges for items ordered in the wrong size.

Lost Packages

If your package is lost during transit, please contact us. We will investigate the issue with the carrier and provide a suitable resolution where applicable.